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Good Services

How to Design Services that Work

Lou Downe

Prijs: € 23,99
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Productspecificaties
EAN : 9789063695439
Auteur(s) : Lou Downe
Taal : English
Onderwerp : Management algemeen
Thema : Bedrijfsmanagement
Uitgever : BIS Publishers
Verschenen : November 2019
Druk : 1
Uitvoering : Paperback
Conditie : Nieuw
Pagina's : 224
Afmetingen : 198 x 133 x 20 mm
Gewicht : 337 gram
Beschrijving

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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